At 22wim, your personal information is handled with care and kept secure. This Privacy Policy explains exactly what data we collect from Pakistan players, how we use it, who we share it with and how you can manage your own information.
Six core areas that define how 22wim approaches player privacy and data protection.
We collect only what is necessary — your name, CNIC, contact details, payment method and activity on the platform. No unnecessary data is gathered, and nothing is collected without a clear reason tied to your account or gameplay.
All data transmitted between your device and 22wim is encrypted using SSL/TLS. Sensitive information like CNIC details and PKR payment data is stored with additional encryption layers and access controls on our servers.
22wim does not sell, rent or trade your personal information to any third party for marketing or commercial purposes. Your data is yours — we use it to run your account, process PKR transactions and improve your experience, nothing more.
Anonymised usage data helps us understand how players navigate the platform, which cricket markets get the most activity, and where improvements are needed. This data cannot identify you personally and is used only to make 22wim better.
If you opt in, we send promotions and offers by SMS or notification — things like PSL season bonuses, deposit offers and new game announcements. You can opt out at any time from your account settings or by contacting support.
You have the right to access, correct or request deletion of your personal data at any time. Contact the 22wim support team and we will process your request within the timeframes described in this Privacy Policy.
A straightforward summary of the types of data 22wim collects, and the purpose behind each one.
| Data Type | Examples | Why We Collect It | Retention |
|---|---|---|---|
| Identity Data | Full name, date of birth, CNIC number | Account registration and identity verification | Duration of account + 5 years |
| Contact Data | Phone number, email address | Account communication, OTP delivery, support | Duration of account |
| Payment Data | JazzCash/Easypaisa number, bank account, card details | Processing PKR deposits and withdrawals | Duration of account + 5 years |
| Activity Data | Bets placed, games played, sessions, deposit history | Account records, responsible gaming, dispute resolution | Duration of account + 2 years |
| Device Data | IP address, device type, operating system, browser | Fraud prevention, security monitoring | 90 days rolling |
| Usage Data | Page visits, feature usage, click patterns (anonymised) | Platform improvement and analytics | 12 months (anonymised) |
This Privacy Policy explains how 22wim collects, uses, stores and protects the personal information of players registered on the platform. It applies to all users who access 22wim through the website or mobile application, including players from across Pakistan.
22wim takes data privacy seriously. We understand that you are trusting us with sensitive information — including your CNIC details, payment data and account activity — and we treat that responsibility with full seriousness. This policy is designed to be straightforward and easy to understand, written plainly so you know exactly what happens with your data.
This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming policy, which together form the full set of rules governing use of the 22wim platform.
22wim collects personal data in two ways: information you provide directly when registering or using the platform, and information collected automatically as you interact with the site or app.
When you create a 22wim account, you provide us with your full legal name, date of birth, Pakistani CNIC number, mobile phone number, residential address and a valid email address. This information is required to verify your identity and comply with age verification requirements. Without it, we cannot activate your account.
When you make a deposit or withdrawal in PKR, you provide payment details. Depending on your chosen method — JazzCash, Easypaisa, Raast, bank transfer or card — this may include your mobile wallet number, bank account details or card number. Payment data is processed through secure payment gateways and is never stored in plain text on our servers.
When you contact 22wim support, we retain the content of your messages and any documents you share, solely to resolve your query and keep a record of our communications with you.
When you visit 22wim, we automatically collect certain technical information from your device. This includes your IP address, browser type, operating system, device model, the pages you visit, the duration of your sessions and the features you interact with. This data helps us detect fraud, maintain security and improve the platform experience.
We also collect anonymised behavioural data — for example, which cricket markets attract the most bets during a PSL match, or which slots are most popular during evening hours. This data cannot be traced back to any individual account and is used only for product improvement purposes.
22wim uses your personal data for specific, legitimate purposes related to running the platform and maintaining your account. We do not process your data for any purpose that goes beyond what is described below.
22wim does not sell, rent or trade your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
To process your PKR deposits and withdrawals, we share the relevant payment details with your chosen payment provider — whether that is JazzCash, Easypaisa, Raast, your bank or a card processing service. These providers operate under their own privacy policies and are independently responsible for data they hold.
For identity verification purposes, we may share your CNIC details and documents with trusted third-party KYC (Know Your Customer) service providers. These providers are contractually bound to use your data only for verification purposes and to maintain appropriate security standards.
We use automated fraud detection tools that process device and behavioural data to identify suspicious activity. These tools operate on anonymised or pseudonymised data and do not expose your full identity to third-party systems.
If we are required by applicable law, court order or lawful authority to disclose personal data, we will do so. In such cases, we will disclose only the minimum amount of data required to comply, and will notify you where legally permitted to do so.
22wim uses cookies and similar tracking technologies to keep your session active, remember your preferences and collect anonymised analytics data. Cookies are small text files stored on your device when you visit the platform.
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the platform.
22wim implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration or disclosure.
All data transmitted between your device and 22wim is encrypted using SSL/TLS protocols. This applies to your login credentials, payment information and any data submitted during registration or verification. Our servers are protected by firewalls and access control systems that restrict who can view or interact with stored data.
Sensitive data such as CNIC numbers and payment method details are stored using encryption at rest. Passwords are never stored in plain text — they are hashed using industry-standard cryptographic methods.
We conduct regular internal security reviews and work with security professionals to identify and address vulnerabilities before they can be exploited. However, no digital system is completely immune to risk. If you suspect that your account has been compromised, contact 22wim support immediately and change your password.
22wim retains your personal data for as long as your account is active and for a period after account closure as required for legal, compliance and dispute resolution purposes. The specific retention periods for each data category are outlined in the table earlier on this page.
When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be associated with your account. You may also request early deletion of your data — see the Your Rights section below for details.
Transaction records related to PKR deposits and withdrawals are retained for a minimum of five years after the transaction date, as required for financial record-keeping purposes.
As a 22wim player, you have the following rights regarding your personal data. To exercise any of these rights, contact the support team via live chat or email and we will respond within a reasonable timeframe.
Please note that some rights are subject to conditions and exceptions. For example, we may be unable to delete transaction records that we are legally required to retain. We will always explain any limitations when responding to your request.
22wim is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. During registration, players are required to confirm their age and provide a CNIC number, which is used in part to verify that the applicant meets the minimum age requirement.
If we discover that an account belongs to a person under 18, the account will be closed immediately and any balance handled appropriately. If you believe a minor has registered on 22wim, please contact support to report it so we can take action promptly.
22wim may send you promotional messages about bonuses, new features, cricket betting offers, PSL specials, live casino promotions and other updates — but only if you have opted in to receive them at the time of registration or through your account settings.
Marketing communications are sent via SMS or push notification to your registered phone number. You can opt out of marketing messages at any time by visiting your account settings and disabling promotional notifications, or by contacting support and requesting removal from our marketing list. Opting out of marketing will not affect any transactional or account-related communications, which will continue as normal.
22wim may update this Privacy Policy from time to time to reflect changes in the way we handle data, improvements to the platform or changes in applicable requirements. When updates are made, the revised policy will be posted on this page with an updated effective date at the top.
If changes are material — meaning they significantly affect how your data is used or your rights as a player — we will notify registered players via their registered contact details before the changes take effect. Continued use of the platform after notification of changes constitutes acceptance of the updated Privacy Policy.
We encourage you to review this page periodically so you are always aware of the current version of our Privacy Policy.
If you have questions, concerns or requests relating to this Privacy Policy or the way 22wim handles your personal data, please get in touch with our support team. We are available 24 hours a day, seven days a week via live chat on the platform.
You can also reach us by email at the address listed in the footer of this page. When contacting us about a data-related request, please have your registered phone number and account ID ready so we can locate your account and respond efficiently.
We take all privacy concerns seriously and aim to respond to all requests within 72 hours. For complex requests such as data deletion or data portability, the process may take up to 30 days, and we will keep you informed of progress throughout.
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